Customer Acknowledgment and Signature

I hereby acknowledge that all the aforementioned information are valid and conform to reality and I bear the full liability for any invalid information. Moreover, I declare that the subject of the complaint has not been considered before the Court and I commit not to take any other action in the case of agreeing with the Company upon a corrective measure for the said complaint with the commitment of the company to the agreed resolution. In addition, I commit not to resubmit any complaint to the Central Bank of Kuwait concerning the same subject.

Complaints should be delivered in one of the following methods:

• 1- By hand to the Complaint Unit in the Company
• 2- By mail to the attention of the Head of Complaint Unit
• 3- By email to the head of complain unit using the above form